Online Giving FAQ's
Q. What is PayPal?
A. PayPal is an online service for businesses and non-profits to accept payments/donations online. It’s a widely used and safe way for people to send money on the Internet.
Q. Do I need a PayPal account to donate?
A. No — You can simply enter your payment information on PayPal’s secure website and the donation will be sent as a one-time gift to the church. If you have a PayPal account, you can simply transfer money without fees incurred to the church to firstname.lastname@example.org.
Q. How does the church get the money I send?
A. After you complete the payment information steps at PayPal, the funds are immediately deposited in the church’s online PayPal account. The bookkeeper will then transfer your donation to the church’s bank account.
Q. Are there any fees or costs to give online?
A. Not to you. The full amount that you choose to donate goes to Grace Point Church and is considered a tax-deductible gift. There is a 2% fee to the church for the processing of credit and debit cards, but not direct transfers to email@example.com. We prefer to receive a check donation, but have made this available for your convenience.
Q. Is my information safe and confidential?
A. Yes. An online transaction cannot be lost, stolen, or destroyed. PayPal automatically encrypts your confidential information using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). When you give through PayPal, the church does NOT see private information like your debit card or bank account number.
Q. How do I know my donation made it to the church?
A. You will receive a confirmation email immediately after you complete your donation. You can keep the email as a receipt for tax purposes.
Q. How is my contribution documented?
A. The bookkeeper will receive an email notice each time a contribution is made online. Using the address information you provide, your contribution will be recorded for the church records. Your online giving will also be added to your year-end contribution statement.
Q. Can I designate how my donation is used?
A. Yes — After you fill in your payment information, there will be a link to add special instructions during the online payment process. This will open a message box where you can type in special instructions. If you’d like to designate your donation for benevolence, missions, or any other special fund please use the notes box. The bookkeeper will see the note on the confirmation email sent to the church and your donation will be allocated to the specified account. If you have any questions about designating funds, you can email us at firstname.lastname@example.org.
Q. Why do you ask me for my address and other information?
A. This information is needed to confirm that your debit, credit, or bank information belongs to you. It also is the information that the church needs to make sure that your year-end contribution statement is mailed to you for tax purposes.
Q. Can I use a credit card to give online?
A. When using the online giving system through PayPal, you are asked to enter your credit card information. The use of a DEBIT card attached to a checking account instead of the use of credit cards is strongly advised. If you choose to give with a credit card, we encourage you to remain financially responsible by not accruing any debt and by paying off your credit card statement on a monthly basis.
Other questions? Email us at email@example.com